Terms and Conditions

The following terms and conditions govern the services provided by Riva RV Solutions LLC, doing business as Riva RV Solutions and the RV Smart Buy Inspection. By using our services, you agree to these terms. These terms and conditions are governed by the laws of the state of Texas, and any dispute arising out of these terms shall be brought in the courts of the county in which the service or inspection took place, unless applicable law requires otherwise. If any portion of these terms is held unenforceable under Texas Law, that provision shall be severed and the remainder shall remain in full force and effect. Nothing herein shall limit Riva RV Solutions’ liability for its own gross negligence or willful misconduct to the extent such limitation is prohibited by Texas Law. Nothing in these terms is intended to waive or limit any rights or remedies to which a customer may be entitled under applicable Texas Law.

A. MOBILE RV REPAIR AND SERVICE TERMS

SERVICES PROVIDED
Riva RV Solutions offers mobile RV repair services including general maintenance, emergency repairs, installations, and solar system upgrades. For more information on available services, please contact us directly.

CHARGES AND PAYMENT
a. Standard service charge is 125 USD and includes travel within a 35 mile range.
b. Additional miles beyond 35 miles are billed at 3 USD per mile one way.
c. There is a 30-minute minimum for each service call, billed at 150 USD per hour.
d. The minimum cost for any service call is 200 USD, which includes the 125 USD service charge and 75 USD for the first 30 minutes of labor.
e. Additional time is billed at 150 USD per hour in 0.25-hour (15-minute) increments.
f. The Emergency, Holiday, and After-Hours Service Call is charged at a flat rate of $475. Emergency, holiday, and after-hour service applies on Sundays, legal holidays, or outside of normal business hours. Fixed rate includes the service call and first hour of labor outside normal business hours (one-hour minimum), with travel within 35 miles. Additional labor is $225/hour, billed in 15-minute increments. First hour covers on-site diagnostics and stabilization when possible. Parts, materials, and return visits are billed separately. Time starts on arrival. Travel beyond 35 miles is $3 per one-way mile.
g. Wastewater service rate is 200 USD per hour due to the nature of handling human waste.
h. Parts, materials, and unforeseen repairs will be billed as the project progresses. Riva RV Solutions will make every effort to communicate these charges to the customer before proceeding with additional work.
i. Payment is due upon completion of service. Accepted payment methods include credit card, Zelle, check, and cash. Personal checks are accepted; however, Riva RV Solutions reserves the right to delay issuing a paid invoice until the check has cleared the bank.

CUSTOMER SUPPLIED PARTS
Riva RV Solutions is not responsible for the quality, warranty, or performance of customer-supplied parts. If we agree to install parts not provided by us, our labor is warrantied to the extent allowed by law; however, we assume no liability for defects, failures, or issues related to those parts.

If customer-supplied parts are found to be incorrect, incompatible, damaged, incomplete, or otherwise unsuitable for installation:
a. All diagnostic time, labor time, and service call minimums remain billable.
b. Any additional time required to evaluate, modify, or attempt installation will be billed at the standard hourly rate.
c. If installation cannot be completed due to incorrect parts, the visit will be considered complete and billable.
d. If a return visit is required after the correct parts are obtained, a new service charge, travel fees, and labor minimums will apply.
e. Any original estimate may be revised to reflect additional labor, complications, or required return visits.

Riva RV Solutions is not responsible for delays, additional labor costs, or return trip charges resulting from customer-supplied parts that are incorrect or improperly ordered.

ADDITIONAL REPAIRS AND UNFORESEEN ISSUES
If additional damage or unexpected issues are discovered, the customer will be notified and further repairs will be discussed before work continues. Additional costs may apply. In some situations, the original repair may not be possible until the newly discovered issues are addressed.

DISPOSAL FEES
a. Batteries: 10 USD each
b. Air conditioners: 50 USD each
c. Refrigerators: 100 USD each

WARRANTY
a. Riva RV Solutions provides a 90 day labor warranty.
b. Parts are covered under the manufacturer’s warranty, if applicable.
c. This warranty does not cover damage caused by misuse, lack of maintenance, or normal wear and tear.
d. This warranty is void if the customer, another technician, or another repair facility tampers with, modifies, or attempts repairs on the same work performed by Riva RV Solutions. Except as otherwise prohibited by Texas law, Riva RV Solutions disclaims all other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.

CANCELLATIONS AND ACCESS
a. Appointments canceled less than 24 hours before the scheduled time will be charged a cancellation fee of 125 USD.
b. If a customer cancels after Riva RV Solutions has already been dispatched, the full service/dispatch fee of 125 USD will be due.
c. If Riva RV Solutions arrives on site but cannot access the RV due to locked gates, missing keys, lack of utilities, or other restrictions, the customer will be charged the 125 USD service fee plus the 30 minute minimum labor charge (75 USD), for a total of 200 USD.

HAZARDOUS OR UNSAFE CONDITIONS
Riva RV Solutions reserves the right to refuse or stop work if hazardous, unsanitary, or unsafe conditions are encountered, including but not limited to sewage spills, infestations, black mold, unsafe electrical conditions, or the presence of uncontrolled animals such as aggressive dogs, cats, or other pets. Any time spent on site up to that point, including the service charge and minimum labor, remains billable.

LIABILITY
Riva RV Solutions is not liable for incidental, indirect, or consequential damages arising from services provided, to the fullest extent permitted by Texas law. This includes but is not limited to lost profits, downtime, trip cancellations, campground fees, lodging or other indirect losses.

NO GUARANTEE OF TIMELINES
All repair timelines are estimates only and not guaranteed. Delays may occur due to parts availability, supplier issues, complexity of work, scheduling, or other factors outside our control. As a small business, unforeseen personal circumstances such as illness, injury, or emergencies may also cause delays. In such cases, Riva RV Solutions will make reasonable efforts to assist the customer in finding alternative service providers but will not be responsible for covering the cost of such work.

PHOTOS, VIDEO, AND AUDIO DOCUMENTATION
Riva RV Solutions will take photos, video, and audio recordings during repairs to document conditions, repairs performed, and parts installed. These records may be included in the service history or used for internal purposes. Riva RV Solutions also reserves the right to use non-identifiable images and recordings of RV components (such as dirty air conditioners, damaged parts, or leaks) for marketing, training, and social media. Personally identifiable content (such as faces, license plates, or personal property) will not be shared without permission.

RIGHT TO REFUSE SERVICE
Riva RV Solutions reserves the right to refuse service at our discretion with or without cause.

NO STORAGE OF VEHICLES OR TRAILERS
Riva RV Solutions does not provide storage for customer vehicles, trailers, or RVs.

GOVERNING LAW
These terms are governed by the laws of the State of Texas. Any disputes will be resolved in Somervell County, Texas, unless otherwise required by law.

B. ESTIMATE DEPOSIT AND PARTS PAYMENT

ESTIMATE POLICY
For any project where Riva RV Solutions provides a written estimate at least one business day in advance of the scheduled work, a deposit is required before the job will be placed on the schedule or any parts are ordered. This policy does not apply to same-day service calls or emergency repairs that are billed at time of service.

DEPOSIT REQUIREMENTS
a. If the estimated cost of parts exceeds 50% of the total estimate, the customer must pay 100% of the parts cost (plus applicable sales tax) in advance. These parts payments are non-refundable once parts have been ordered.
b. If the estimated cost of parts is 50% or less of the total estimate, the customer must pay a deposit equal to 50% of the total estimate (including parts, labor, and tax).
c. No work will be scheduled, and no parts will be ordered, until the required deposit has cleared.

BALANCE DUE
Remaining balances, including any additional labor, materials, parts, consumables, taxes, or processing fees, are due immediately upon completion of the job and before the RV is released or service is considered complete.

CANCELLATIONS AND REFUNDS
a. Parts payments are non-refundable once parts have been ordered.
b. If the customer cancels the scheduled work at least ten (10) business days in advance, Riva RV Solutions may, at its sole discretion, refund the labor portion of the deposit.
c. If cancellation occurs with less than ten (10) business days’ notice, the entire deposit is forfeited.
d. If ordered parts are returnable to the supplier, a refund may be issued equal to the supplier’s credit minus any restocking fee and handling costs. Non-returnable or special order remain the property of the customer once ordered and paid.

PAYMENT METHODS AND FEES
a. Accepted payment methods include cash, check, Zelle, and credit card.
b. Personal checks must clear before any parts are ordered or work is scheduled.
c. Credit card payments incur a 3% processing fee.
d. In the event of a billing dispute, the customer agrees to contact Riva RV Solutions in writing and allow ten (10) business days to resolve the issue before initiating a chargeback. If a chargeback is filed, the customer remains responsible for the original amount, all bank reversal fees, a 50 USD administrative fee or 5% of the disputed amount (whichever is greater), and any associated collection costs. Unpaid balances may be referred to collections, and the customer will be responsible for all related collection costs, attorney’s fees, and court costs.

TAXES AND TITLE TO PARTS
a. Texas sales tax will be charged on all taxable parts and materials at the rate in effect on the invoice date.
b. Ordered parts become the property of the customer once payment has been received in full.

ESTIMATE VALIDITY
All estimates are valid for fifteen (15) calendar days unless otherwise stated. If material costs change significantly or new issues are discovered before work begins, a revised estimate and updated deposit may be required.

C. RV SMART BUY INSPECTION TERMS AND CONDITIONS

NATURE OF THE INSPECTION
The RV Smart Buy Inspection is intended to identify significant deficiencies that may affect a purchase decision. It is a visual and hands-on evaluation of major RV systems, supplemented by the Inspector’s professional judgment and guidance. This service is an advisory walkthrough, not a standards-based or NRVIA-certified inspection. Essential systems such as climate control, propane, electrical, and other major components may be tested within the limits of a pre-purchase evaluation. No invasive or destructive testing is performed. Minor cosmetic issues or routine wear may not be noted unless they pose broader concerns. The client directs how deeply the Inspector investigates each system or component. Because the service is billed hourly, the client may prioritize systems or stop the process early. Inspections typically begin with critical systems before moving to less essential components. By engaging this service, the client acknowledges that they are choosing a flexible, interactive, opinion-based inspection rather than a comprehensive certified inspection.

SCOPE AND LIMITATIONS
a. The Inspector’s review is limited to readily accessible areas, systems, and components. No invasive or destructive testing is performed.
b. The Inspector does not test for radon, asbestos, lead paint, mold, formaldehyde, or other environmental hazards.
c. Cosmetic issues or normal wear may not be documented unless they present a significant concern.
d. Hidden defects or issues not visible through non-invasive means may not be discovered.
e. Reports are for the client’s personal use only and not intended for reliance by third parties.
f. This inspection is not a code-compliance inspection, warranty evaluation, insurance evaluation, appraisal, or NRVIA-certified inspection. No prediction of future performance or remaining life of any component is made.

PAYMENT AND SCHEDULING
There is a call-out fee that covers travel to the inspection site. The standard fee covers up to 35 miles from our home base in Glen Rose, Texas. An additional charge of $3 per one-way mile may be applied at the discretion of Riva RV Solutions for locations beyond this distance. The call-out fee does not include any inspection time. The minimum non-refundable charge for any inspection appointment is 200 USD, which includes the call-out fee plus 30 minutes of inspection time (75 USD). Additional inspection time is billed at an hourly rate in 0.25-hour (15-minute) increments. Payment for the estimated inspection time is due in full before the inspection begins. If the client ends the inspection early, unused time beyond the minimums will be refunded. If payment is not received, Riva RV Solutions may cancel the inspection or withhold results.

OWNERSHIP OF REPORT AND THIRD-PARTY USE
a. Findings and any reports remain the property of Riva RV Solutions and may be used by the client for personal decision-making.
b. Riva RV Solutions is not responsible for how third parties interpret or use the inspection findings.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
a. Findings are based on visual and hands-on assessments and professional judgment. No warranty is provided for future condition or performance.
b. Riva RV Solutions assumes no liability for future issues that arise after the inspection.
c. To the fullest extent permitted by law, Riva RV Solutions’ total liability for any claim arising out of or relating to the inspection is limited to the amount paid for the inspection. The client waives any claim for consequential, incidental, indirect, or special damages.

CLIENT RESPONSIBILITIES
a. The client may be present during the inspection for real-time feedback.
b. The RV Smart Buy Inspection is a moment-in-time evaluation. The inspection results and report reflect only the conditions observed at the time of inspection. Conditions can change at any time after the inspection due to use, transport, temperature, weather, modifications, or other factors beyond our control.
c. The inspection may reveal or trigger failures in components that were already weakened or near the end of their service life. Riva RV Solutions is not responsible if a component fails during normal operation or testing performed in the course of the inspection.
d. The client is responsible for ensuring safe access to the RV and for providing full hookups including electrical power, water, and propane. If access is restricted, keys are missing, communications are delayed, or utilities are unavailable, wait time will be billed at the same hourly inspection rate.
e. The client understands that Riva RV Solutions cannot see inside walls, ceilings, floors, sealed compartments, or other concealed areas, and is not responsible for defects or conditions hidden from view

PHOTOS, VIDEO, AND AUDIO DOCUMENTATION
Riva RV Solutions will take photos, video, and audio recordings of the RV during the inspection for the sole purpose of documenting the condition of the RV. Background areas, bystanders, or incidental sounds may be captured in the process. These materials form part of the inspection record and remain the property of Riva RV Solutions. They may be shared with the client as part of the report but will not be used for marketing without written consent.

DISPUTE RESOLUTION AND ARBITRATION
Any dispute or claim arising from this agreement shall be resolved exclusively in the courts of the county in which the inspection took place, under the laws of the State of Texas..

ADDITIONAL PROVISIONS
a. This service does not replace an NRVIA-certified inspection.
b. No action may be brought more than 90 days after the inspection date.
c. These terms are not transferable without written consent.
d. Proceeding with the inspection confirms acceptance of these terms.

D. RIVA SIGNATURE WINTERIZATION

SCOPE
This is a preventative maintenance service. We drain the RV’s water systems, blow out all lines with compressed air, and apply RV antifreeze to fixtures and traps. This service does not diagnose or repair pre-existing issues.

REPAIRS AND DEFECTS
If a pump, valve, faucet, fitting, or control prevents completion of the service, we will explain the issue, outline available options, and confirm any additional charges before proceeding.

DE-WINTERIZATION
De-winterization is a separate service and is not included in this estimate.

ACCESS
Please provide clear access to the pass-through area for the water pump, water bay, bathrooms, kitchen, exterior shower, and any appliances with water lines (such as a washer, dishwasher, or ice maker, if equipped). If stored items or clutter restrict access, additional time required to move or work around obstacles may incur extra charges. We will review these with you on site before beginning work.

ADD-ONS AND SPECIALTY SYSTEMS
Appliances and systems beyond the base winterization service are billed according to our price book. These may include, but are not limited to: ice maker, second bathroom, washer, dishwasher, tankless heater, hydronic heat, exterior kitchenette, and generator winterization.

LIMITATIONS
Proper winterization reduces risk but cannot guarantee against damage caused by prior conditions, hidden water, improper storage, or later exposure to freezing temperatures.

SUMP PUMP EXCLUSION
Riva RV Solutions is not responsible for the condition, function, performance, or failure of any sump pump system. Winterization does not include inspection, testing, or protection of sump pumps, nor does it cover any resulting issues related to sump pump operation.

NON-OPERABLE APPLIANCES
Riva RV Solutions is not responsible for winterizing any appliance or fixture that is not fully operational at the time of service. This includes, but is not limited to, washing machines, dishwashers, ice makers, water dispensers, and similar equipment. Appliances or systems that fail to run, cycle, or activate cannot be winterized and are excluded from all warranties and liability. Riva RV Solutions assumes no responsibility for any damage resulting from appliances that could not be winterized due to inoperability or mechanical failure.

CUSTOMER PREPARATION
Please shut off the water supply, provide all necessary keys and access codes, and ensure that power is available if needed to operate valves or the pump. Notify us of any aftermarket plumbing modifications before service.

TRAVEL AND SERVICE AREA
The base price includes our local service charge within the stated radius of Glen Rose, Texas. Additional travel fees may apply for locations beyond that radius.

PAYMENT
Payment is due upon completion of the service unless otherwise agreed in writing.

E. RETURN TRIPS, PARTS AVAILABILITY, AND SERVICE CHARGES
Riva RV Solutions operates fully equipped mobile service vehicles stocked with commonly used repair parts and consumables. However, due to space, cost, and practicality limitations, not all parts can be carried on the service truck at all times.

NO RETURN TRIP CHARGE – COMMON STOCK PARTS
If a return visit is required because a commonly used part that would reasonably be expected to be stocked on the service vehicle is unavailable, no additional service or return trip charge will be applied.

Examples of common stock parts include, but are not limited to:
• Water valves and fittings
• Plumbing supplies and fasteners
• Standard furnace parts
• Common water heater components
• Electrical connectors and similar consumables

RETURN TRIP CHARGE APPLIES – LARGE, SPECIALTY, OR SPECIAL-ORDER PARTS
A return trip service charge will apply when a return visit is required due to parts that are not practical, feasible, or reasonable to stock on a mobile service vehicle.

These include, but are not limited to:
• Air conditioners
• Water heaters
• Furnaces
• Ovens and major appliances
• Exhaust and roof fans
• Older, discontinued, or out-of-date parts
• Specialty or on-demand water heater components
• Hydraulic system parts
• Control panels, slide controllers, and electronic modules
• Specialty or uncommon components requiring special ordering

In these cases, a return trip is considered a separate service visit, and applicable service charges, travel fees, and labor rates will apply.

F. PHOTOS, VIDEO & AUDIO DOCUMENTATION
Riva RV Solutions may take photos, videos, and audio recordings during any repair, service, inspection, or winterization appointment for the purpose of documenting conditions, work performed, and system status. These materials form part of the service or inspection record and may be shared with the customer as needed.

Riva RV Solutions may use non-identifiable images or recordings of RV components, such as damaged parts, system conditions, or general before-and-after examples, for internal training, documentation, or marketing. Personally identifiable content (including faces, license plates, property details, or background items that may reveal personal identity) will not be publicly used without the customer’s permission.

All documentation remains the property of Riva RV Solutions. Use of any such materials by third parties is not permitted without written consent.

G. RIGHT TO REFUSE SERVICE
Riva RV Solutions reserves the right to refuse service at our discretion with or without cause.

H. NO STORAGE OF VEHICLES OR TRAILERS
Riva RV Solutions does not provide storage for customer vehicles, trailers, or RVs.

I. SEVERABILITY AND GOVERNING LAW
These terms are governed by the laws of the State of Texas. Any dispute arising under these terms will be resolved in Somervell County, Texas, unless otherwise required by law. If any portion of these terms is found unenforceable under Texas law, the remaining provisions will continue in full force and effect. Except where prohibited, Riva RV Solutions disclaims all warranties, express or implied, and limits remedies to the extent permitted under the Texas Deceptive Trade Practices Act.

BY ENGAGING RIVA RV SOLUTIONS FOR ANY SERVICE OR INSPECTION, YOU AGREE TO ALL TERMS AND CONDITIONS ABOVE.